Right of Withdrawal

We expressly point out that under certain circumstances there is no two-week right of withdrawal despite a distance contract. Baked goods made to customer specifications are nonreturnable (§ 312d IV No. 1 BGB).

Additional regulations apply if the customer orders a ready-mixed cookie package, i.e. a finished product, from the bakery. Please note that as a customer in this case, the following cancellation policy applies:


As a customer of P & W Simon, you have the right of withdrawal from this contract within one month without stating any reasons in writing (by letter, fax, or e-mail, for example) or (if also before the one-month deadline) by returning the goods. The withdrawal period will expire one month from the day of the receipt of these instructions in writing, not upon receipt of the goods by the recipient. The revocation period shall be deemed observed if the goods are returned or notice of revocation is given within this period. The notice of revocation must be sent to:.

Knusperreich | P & W Simon | Jahnstr. 14 | 94032 Passau | info@knusperreich.de

Consequences of Withdrawal

In case of a valid revocation, all mutually received performances as well as emoluments taken (e.g. interest), if applicable, are to be restituted by either side. If you are unable or partially unable to restitute the merchandise to us or can only restitute it in a deteriorated condition, then you have to insofar compensate for its value where applicable. This does not apply if the deterioration is exclusively due to examining the merchandise – as for instance in a retail store – or putting the merchandise to its intended use. Things that can be shipped by parcel are to be returned on our risk. Things that cannot be shipped by parcel will be picked up. You are obliged to bear the costs of the return shipment, if the merchandise delivered corresponds to the merchandise ordered, and if the price of the merchandise to be sent back does not exceed an amount of forty euros or if, where the price is higher, you have at the date of the revocation not yet rendered consideration or given a part payment. In all other cases, the return shipment for you is free of charge. All reimbursement obligations must be fulfilled within 30 days of the declaration of revocation.

- End of revocation instruction –

P & W Simon
Walter Simon e.K.

Jahnstrasse 14
D – 94032 Passau

Tel.: +49 (0)851 - 38 38 85 62
Internet: www.knusperreich.com
E-Mail: info@knusperreich.de

Registergericht: AG Passau - HRA 10096